LetsVPN Contact support: questions answered
Live agents and network engineers, on call 24/7. Whatever the question, it reaches a person — real people, not scripted replies.
support@kuailianvpn.restEmail support · typically replies within 30 minutesHelp CenterFAQs and guidesDownload the appOfficial packages for four platformsService statusNode availability and incidents
What you can resolve without waiting for us
- Refund progress, in short check it yourself under Refund & status in the profile centre — no need to wait for a human reply.download screen and the iOS guide。
- Connection issues: search the Help Center for the matching entry first — most have a documented fix already.
- Refund status: check it yourself under Refund & status in the account centre, no need to wait for a reply.
A note on scams
We never contact you from a personal account, never ask for a transfer, and never ask for your payment password, verification code or bank details. Anything claiming “fast refunds”, “internal channels” or “USDT channels” is a scam. The official entry point is the only legitimate route.
Service status
Current figures: 99.9% connection availability, 10,000+ accelerated servers across 33 countries and regions, and 100+ live agents and network engineers on call around the clock.
- Node issues: the client switches to a neighbouring node on its own, usually with no manual action.
- Scheduled maintenance is announced on thethis site and on this screen, usually with 24 hours notice.
- Order or refund issues: email support@kuailianvpn.rest, or see theprofile centre to check yourself.