LetsVPN: Privacy questions answered

Principle: consumer privacy protection. Practice: LetsVPN neither collects nor logs traffic data, browsing behaviour, email addresses, phone numbers or personal user information arising from connections to the service.

Our position

Stance: protect user online privacy and security. Logging: no browsing activity is recorded. Identification: no information that identifies a user is collected.

Local data: during use, the device may generate a small amount of service-related data. Storage: it remains on the device. Access: never accessed or recorded without explicit action from you. Reception: received only when you submit it yourself, for example while seeking support. Purpose: technical assistance only.

Data that may be uploaded

Condition: the data below can be generated locally during use and is shared with us only after your authorisation.

1. Device ID: generated from the device identifier while the LetsVPN is connected; used for service status, subscription management and service continuity;
2. Purchase information: generated when a subscription is bought in the app; used for subscription restore, order verification and support handling;
3. Support interaction data: text, screenshots and logs provided during support contact; used for issue diagnosis and replies;
4. Interaction data: local records of cold starts, taps and page views, uploaded only when you choose to;
5. Crash reports, performance and diagnostics: error logs generated on the device on crash or abnormal behaviour, read only if you contact support and select upload.

Data use and consent

Selling: none. Third-party sharing: none. Purpose: improving LetsVPN service quality and user experience only.

Consent: using LetsVPN means the policy has been read and accepted, and that the required service data may be received and used.

Opting out of browser data tracking

Origin: some advertising platforms track browser activity to personalise ads or measure results. Method: third-party cookies or cross-site tracking techniques. Countermeasure: adjust browser privacy settings - disable third-party cookies, enable Do Not Track, clear advertising identifiers and block cross-site tracking.

Contact us

Questions about this privacy policy or about how we handle your information can be sent to us by email.

Questions? Reach us at letsvpn@rbox.me.