LetsVPN: Pricing and refunds, answered

We take the mainstream methods: credit and debit cards, Alipay, WeChat Pay, plus local options in some regions. The checkout page shows what you can actually use, and availability changes with regional and risk policies.

Very difficult. After-sales work depends on a valid purchase receipt — order number, payment record, or the order history inside the client. That is standard practice and it stops fraudulent refunds on orders never paid for. If the receipt is genuinely gone, contact support with as much payment detail as possible; we verify manually, but the order system remains the final record.

Once frozen, your account pauses and the remaining time stops ticking down. You can unfreeze at any time, and unfreezing during a freeze costs nothing. The point is to stabilise the account first, so any compensation or refund has a clear time boundary and nobody argues over which hours count.

Recommended flow: freeze the duration in the web account or the client, submit the refund, then follow it under “Refund status”. Statuses are Received, Processing, Completed and Failed. Refunds are not instant — order accounting and channel processing take time. Only use the official entry point: we never contact you from a personal account, never ask for transfers, payment passwords or verification codes. “Fast refunds”, “internal channels” and “USDT channels” are scams.

A refund is not the remaining time pro-rated. Time gifted free is not refunded at your paid price, and long plans are calculated against the package price after the used period is deducted. We do not under-refund deliberately, and we absorb channel fees where we can.

The reason the 7-day plan is prominent: a LetsVPN burns bandwidth every second, and providers selling only long-term or “lifetime” plans often cover old users with new users’ money. Keeping the 7-day plan visible means you can test us any week — leave next week if it is bad, renew on your own if it is good. It keeps us honest about line quality.

Switch auto-renew off under Me → Subscription management; the paid period still runs to its end. Store purchases cancel in that store’s subscription settings (App Store / Google Play). Cancelling never affects time already paid for.

Membership starts the second payment settles and the time is credited immediately — no restart. If the app has not updated, sign out and back in, or refresh the order under Subscription management.